Privacy Policy

1. Who we are

https://beyondstay.eu/
Beyond Stay, TriqNazju Ellul, Whitehouse, Ap. 31. Gzira, Malta
Email: info @ beyondstay.eu
Phone: +00356 99 764 725

We are the data controller responsible for your personal data.

Our website address is: https://beyondstay.eu/

Beyond Stay – Malta

Beyond Stay (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, contact us, or engage our vacation rental services.
We operate in compliance with the EU General Data Protection Regulation (GDPR) and all applicable Maltese data-protection laws.

2. Information We Collect

We may collect the following types of personal data:

A. Information You Provide to Us

  • Name
  • Email address
  • Phone number
  • Property details (if you are a homeowner)
  • Booking details (if you are a guest)
  • Messages and inquiries sent through our website

B. Information Collected Automatically

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our website
  • Cookies and similar tracking technologies

C. Booking & Guest Information

When making a booking or inquiry for a stay, we may collect:

  • Identification information
  • Payment information (processed securely by third-party providers)
  • Stay details (dates, preferences, number of guests)

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide customer support
  • Manage property rentals and guest bookings
  • Communicate with homeowners and guests
  • Improve our website and services
  • Process payments and issue confirmations
  • Comply with legal obligations under Maltese and EU law
  • Ensure security, fraud prevention, and operational integrity

We will only process your data when we have a lawful basis, such as:

  • Consent
  • Performance of a contract (e.g., booking a stay)
  • Legal compliance
  • Legitimate business interests

4. Cookies & Tracking Technologies

Our website uses cookies to improve user experience, analyze traffic, and personalize content. You may manage or disable cookies through your browser settings, but some features of the website may not function properly.

5. How We Share Your Information

We may share your personal data with:

  • Cleaning and maintenance providers
  • Property owners (when applicable)
  • Payment processors
  • IT and website service providers
  • Maltese authorities if required by law
  • Booking platforms such as Airbnb or Booking.com
  • Professional advisors (legal, accounting, compliance)

We will never sell or rent your personal data.

6. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purpose it was collected for
  • Meet legal, tax, or reporting obligations
  • Resolve disputes or enforce agreements

Data no longer needed will be securely deleted or anonymized.

8. Your GDPR Rights

As an EU data subject, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at:
[Insert Email]

You also have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) Malta.

9. Security Measures

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. While no online system is 100% secure, we continuously work to safeguard your information.

10. Links to External Sites

Our website may include links to third-party websites. We are not responsible for the privacy practices of those external sites.

11. Changes to This Privacy Policy

We may update this Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.